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contact@nysb.co
NYSB School of Banking
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The Executive Certification in Banking Operations is designed for banking professionals who have moved beyond entry-level roles and are now ready to deepen their operational expertise and step into advanced leadership positions within the institution. It is intended for experienced officers, senior associates, team leaders, supervisors, coordinators, and mid-level managers working across critical operational domains who seek to elevate their strategic understanding, managerial capability, and decision-making authority. This program is ideal for professionals currently operating in areas such as operations management, payments processing, branch operations, trade finance, treasury operations, compliance operations, risk operations, credit administration, customer support infrastructure, or back- and middle-office functions, and who are determined to transition from functional execution to operational leadership.
Positioned at the intersection of operational strategy, technological evolution, and enterprise-wide execution, the Executive Certification in Banking Operations provides a holistic understanding of how modern banking institutions run, evolve, and scale within increasingly complex financial ecosystems. The program begins by grounding participants in the architecture of banking operations, exploring how operational models support service delivery, financial performance, customer experience, and institutional stability. Learners examine the core functions of operations across retail, corporate, treasury, credit, payments, and digital channels, gaining clarity on how process design, workforce capacity, systems, and controls shape the foundation of banking.
The journey then advances into the risk and regulatory environment, analyzing how prudential standards, operational risk frameworks, internal controls, AML/KYC processes, and compliance architectures sustain institutional integrity. Participants study the mechanisms through which control environments prevent financial loss, reduce service disruptions, and ensure alignment with supervisory expectations. Ethical principles, transparency, and disciplined documentation are emphasized throughout as non-negotiable pillars of operational leadership.
Building on this foundation, learners engage deeply with the operational dynamics that drive efficiency and resilience—end-to-end process flows, workflow engineering, automation opportunities, capacity planning, and performance metrics. They explore how digital transformation and fintech integration are reshaping operational delivery models, from AI-driven decision engines to robotic process automation and cloud-based infrastructures. Case studies highlight the opportunities and risks inherent in modernizing legacy systems, integrating new platforms, and orchestrating digital change across diverse teams and functions.
The program expands into enterprise collaboration, offering an in-depth exploration of how operations interface with risk, compliance, technology, finance, and business lines. Participants examine how operational performance influences capital planning, product design, customer journeys, and institution-wide strategy. Strategic foresight is emphasized, with dedicated modules on leadership, talent development, communication, and change management—preparing professionals to lead large teams, navigate complexity, and drive transformation from within.
Finally, the program situates banking operations within the broader economic and technological ecosystem, analyzing interactions with central banks, payment networks, fintech partners, regulatory bodies, and international infrastructures that shape the flow of money, data, and risk across financial markets. Learners gain a systemic understanding of how operational decisions influence—and are influenced by—market developments, regulatory shifts, technological innovation, and macroeconomic conditions.
Course 1 - 10 hours
This module provides an advanced exploration of how banking operations serve as the structural backbone of institutional performance, stability, and service delivery. It emphasizes the critical role operational leaders play in translating strategy into scalable processes, ensuring that systems, people, and controls work together to support profitability, customer experience, and risk resilience.
Learners examine how senior operational teams design and manage core operational architectures across retail banking, corporate banking, treasury, digital channels, and centralized processing centers. The module explores how operational strategies respond to evolving customer expectations, regulatory demands, digital disruption, and competitive pressures—highlighting the executive responsibility to ensure alignment between operational capabilities and the bank’s strategic objectives.
Participants study how operations leaders evaluate end-to-end process flows, identify structural bottlenecks, optimize cost-to-serve, and maintain service excellence while navigating constraints such as legacy systems, capacity limitations, and cross-functional dependencies. Through case-based and scenario-driven analysis, learners assess how effective operational governance, throughput planning, technology integration, and performance management frameworks influence scalability, efficiency, and institutional reliability.
The module also addresses the leadership mindset required to guide diverse operational teams, communicate expectations, uphold quality and control standards, and contribute to strategic decision-making at the executive level. By combining technical understanding with strategic judgment, participants gain the capabilities needed to elevate operational functions from execution-focused units to strategic enablers of business success.
Objectives
Learning Outcomes
By the end of this module, learners will be able to:
Key Topics Covered
Course 2 - 13 hours
This module provides a deep, executive-level examination of how modern banks design, refine, and optimize operational processes to achieve efficiency, accuracy, and scalability across the institution. It emphasizes the executive responsibility to build operational environments that minimize friction, reduce costs, strengthen controls, and consistently deliver high-quality outcomes in high-volume, time-sensitive settings.
Learners explore the full lifecycle of process design—from mapping current-state workflows and identifying structural bottlenecks to engineering streamlined, automated, and risk-aware future-state processes. The module examines how operational inefficiencies arise through legacy systems, fragmented workflows, manual dependencies, unclear accountability, and cross-department coordination gaps. Through advanced tools and methodologies, participants analyze how waste, delay, and error propagate across processing chains, and how these weaknesses impact customer experience, financial performance, and regulatory compliance.
Through case-based scenarios and practical modeling techniques, learners gain hands-on insight into applying Lean principles, Six Sigma thinking, and continuous improvement frameworks within real banking operations. They evaluate how operational leaders build performance dashboards, capacity models, and quality monitoring systems that support frontline decision-making and executive oversight. The module also explores how automation, workflow orchestration, and digital tools transform operational delivery models, enabling banks to improve speed, resilience, and consistency while reducing operational risk.
Participants develop the ability to lead transformation initiatives, challenge outdated processes, and build cultures that prioritize excellence, accountability, and data-driven continuous improvement. The module ultimately strengthens the strategic and analytical capabilities required to elevate process management from routine oversight to a core pillar of institutional advantage.
Objectives
Learning Outcomes
By the end of this module, learners will be able to:
Key Topics Covered
Course 3 - 7 hours
This module provides an in-depth exploration of the operational risk landscape that senior leaders must manage to safeguard institutional integrity, regulatory compliance, and customer trust. It emphasizes the executive responsibility to design, monitor, and strengthen control environments that protect the bank from financial loss, service disruption, reputational damage, and supervisory intervention.
Learners examine how operational risks emerge across the end-to-end value chain—from payment processing and credit administration to onboarding, trade finance, treasury operations, and digital channels. The module explores the interplay between process failures, system gaps, human error, fraud risks, cybersecurity threats, and external shocks, highlighting how weak controls can escalate into systemic issues if not properly governed. Participants study global supervisory standards and understand how regulators evaluate the strength of operational controls, documentation, reporting, and remediation.
Through case-based analysis, learners assess historic operational failures, fraud incidents, AML/KYC breakdowns, and compliance lapses to understand how they developed and how stronger risk governance could have mitigated or prevented them. Participants work through practical scenarios to interpret risk dashboards, analyze KRIs, evaluate incidents, and implement corrective action plans. The module also explores the role of internal audit, compliance, and the second line of defense, ensuring executives understand how oversight functions should collaborate to maintain institutional safety.
By strengthening their understanding of control frameworks, senior operational leaders learn how to anticipate vulnerabilities, build robust safeguards, and embed a culture of accountability and transparency within their departments. This module ultimately equips executives to lead operations that are resilient, compliant, and aligned with both risk appetite and regulatory expectations.
Objectives
Learning Outcomes
By the end of this module, learners will be able to:
Key Topics Covered
Case studies of operational failures, compliance breakdowns, and regulatory enforcement actions
Course 4 - hours
This module provides an advanced exploration of how digital technologies are reshaping operational models, service delivery, and competitive performance across modern banking institutions. It emphasizes the executive responsibility to understand, champion, and govern technology-driven transformation—ensuring that digital investments enhance efficiency, strengthen controls, elevate customer experience, and support long-term institutional resilience.
Learners examine the foundational technologies underpinning banking operations, including core banking systems, workflow engines, automation tools, data platforms, cloud infrastructure, and cybersecurity frameworks. The module explores how digitalization reshapes end-to-end processes, reduces manual dependencies, and creates new pathways for innovation and scalability. Participants study the interplay between technology strategy, operational architecture, and business model evolution, gaining insight into how digital capabilities must be aligned with regulatory requirements and risk appetite.
Through case-based learning, learners analyze real-world digital transformation initiatives—successful and failed—evaluating the drivers of adoption, implementation challenges, change-management dynamics, and cross-functional collaboration required for technology-enabled evolution. They also assess how emerging technologies such as robotic process automation (RPA), AI-driven decision support, advanced analytics, and digital customer platforms are redefining the operational landscape.
The module emphasizes the leadership mindset required to oversee digital change: balancing innovation with risk control, managing cybersecurity threats, directing technology investments, and ensuring that operational teams are skilled and adaptable. Executives learn how to translate digital strategies into operational excellence, bridging the gap between technology potential and real-world business performance.
Objectives
Learning Outcomes
By the end of this module, learners will be able to:
Key Topics Covered
Course 5 - 14 hours
This module provides a comprehensive exploration of the leadership capabilities required for senior operational professionals to transition into executive roles. It emphasizes how operational leaders must move beyond task supervision to become strategic influencers who inspire teams, drive institutional priorities, and support enterprise-wide decision-making. The module focuses on the executive responsibilities of setting direction, fostering collaboration, managing performance, and cultivating cultures of accountability across complex operational environments.
Learners examine how leadership in banking operations differs from traditional management, with a greater emphasis on guiding multifunctional teams, navigating organizational politics, and communicating effectively with senior executives, committees, and stakeholders. The module explores techniques for leading through ambiguity, managing high-pressure environments, and balancing the competing demands of service excellence, regulatory compliance, efficiency, and risk control.
Participants engage in scenario-based leadership exercises to develop the practical skills required to motivate diverse teams, coach emerging leaders, and resolve conflicts across branch networks, processing centers, and centralized operational hubs. They also analyze how effective leaders utilize influence—not just authority—to mobilize cross-functional collaboration with risk, compliance, technology, finance, and business lines. Emphasis is placed on talent development, succession planning, and building future-ready operational workforces equipped for digital transformation and continuous change.
Through case studies and real-world insights, learners gain a deeper understanding of how executive leadership drives culture, shapes behaviors, and ensures that operational functions contribute meaningfully to institutional strategy and long-term resilience. The module ultimately prepares participants to lead with confidence, strategic clarity, and organizational impact.
Objectives
Learning Outcomes
By the end of this module, learners will be able to:
Key Topics Covered
Course 6- 14 hours
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Get globally recognized certification that banks are looking for in your CV
40+ courses total (120 credit hours) full or part-time, 4-6 hours per week per course
Flexible pay-as-you-go payment options with no hidden costs or fees
Start learning and show us you’re ready, regardless of your background
Live lectures, hands-on projects, and connection with instructors and peers
Dear participants,
The Executive Banking Operations program is an intensive, multi-module curriculum designed to equip financial professionals with the knowledge, tools, and strategic insight necessary to lead in today’s rapidly evolving banking sector.
In essence, the Executive Banking Operations is both a learning journey and a career accelerator. It is designed for senior bankers who refuse to remain confined to routine tasks and who instead want to shape their careers with purpose, insight, and leadership.
Our lecturers and mentors bring their expertise to classrooms and labs, mentoring students and advancing research across disciplines
Our Business Council is composed of more than 250 companies to help students in their career development and employment options
Each semester we bring more than 120 professionals from the business and finance sectors to leverage their opportunities with us.